Frequently asked questions

How do I know if I or my family member needs therapy?

If you notice challenges with daily living skills, communication, movement, or development, therapy maybe beneficial. You can consult with your GP or paediatrician for a referralbefore coming to us, or you can contact us directly for a consultation. We will guide you through the process and recommend the best steps.

What is the NDIS?

The NDIS provides funding for people with disability to access the supports and services they may need to live and enjoy their life, and achieve their goals. Goals may include more independence, more community participation, improved health and wellbeing, or help to gain employment.

The National Disability Insurance Agency (NDIA) is the independent agency responsible for implementing the National Disability Insurance Scheme (NDIS). If you’re eligible for the NDIS, the NDIA will work with you and your family to help you identify the supports you need to live your life and achieve your goals.

Are your services covered by NDIS or other funding options?

Yes, we are a registered NDIS provider and accept NDIS plans, Home Care Packages, private payments, and private health insurance. Our team can assist you in understanding and navigating your funding options.

How do I book an appointment?

Appointments can be booked by calling our centres directly, emailing us, or submitting a referral form via our website. We offer flexible service delivery including in-clinic visits, home visits, andtelehealth sessions.

What should I expect during my first therapy session?

During your initial session, the therapistwill conduct a comprehensive assessment to understand your needs and goals.Together with you and your family, they will discuss therapy options anddevelop a personalized plan to support your progress.

Do you offer group therapy sessions?

Yes, we provide group therapy programs at our Wentworth Point and Peakhurst Centres designed to foster skill development in a supportive social setting. Our social groups cater to children aged 5–10, while our life skills groups for ages 12 and above focus on practical skills such as cooking, shopping, and more.

What languages do your therapists speak?

Our multilingual team offers therapy services in English, Mandarin, Cantonese, Japanese, Malay, Vietnamese,and other languages to provide culturally responsive and accessible care.

Can therapy sessions be conducte at home?

Absolutely. We provide home visit therapy for clients who prefer receiving services in their own environment or who have difficulty traveling to our centres.

How can I access telehealth services?

We offer telehealth sessions via secure video platforms. Please contact us to determine if telehealth is suitable for your specific therapy needs.

How long does each therapy session last?

Therapy sessions typically last between 1 to 2 hours, depending on the therapy type and individual requirements.

Do you accept referrals from doctors or schools?

Yes, we welcome referrals from health care professionals including GPs and pediatricians, as well as schools and community organizations.

What should I do if I need to cancel or reschedule an appointment?

Please notify us at least 48 hours in advance to avoid cancellation fees and to allow us to offer the appointment to another client.

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